They don’t explain why “we couldn’t complete the updates” do they? At first you may think that the problem will eventually go away on its own, but after so many times you might start wondering whether you should try and get this fixed anyways. If you have decided to give this some attention I have good news for you: below you will find the troubleshooting steps that have helped me fix the problem on multiple occasions.
The problem usually starts when Windows 10 wants to perform an update when you shutdown or start up your computer. You will then see a blue screen with the message that the updates couldn’t be completed.
As you can see in the image above, the entire message reads: “We couldn’t complete the updates. Undoing changes. Don’t turn off your computer”.
That in itself isn’t so bad, because your computer will restart and you will be able to continue to work, but the “we couldn’t complete the updates” message just keeps repeating itself over and over again every time you restart the computer and that will slow down the time it takes to start up your computer. Not to mention the fact that you won’t get any more Windows 10 updates, which can ultimately lead to security issues.
So let’s see what you can do.
The first thing you need to do when you see the “we couldn’t complete the updates” message is check your Windows 10 update troubleshooter.
Wait, what? The Windows 10 troubleshooter is actually useful now?
I know, the Windows troubleshooters are notorious for not being able to troubleshoot anything at all, but trust me on this.
As mentioned before, I was able to clear the “we couldn’t complete the updates” message several times before and the automatic troubleshooter is hands down the easiest way to solve the problem.
Besides, should the troubleshooter NOT fix your problem, then I have some more ideas that you can try further down below so read on. But seriously, using the Windows 10 update troubleshooter isn’t the worst idea. You can at least give it a try.
To run your Windows 10 updates troubleshooter, click the Windows 10 start button and click settings.
Then, in the settings window, click “Update & Security”.
Now click “Troubleshoot” in the left hand side of the screen and click “Windows Update - Resolve problems that prevent you from updating Windows”.
The button “Run the troubleshooter” will now appear so click it to continue.
The troubleshooter will now start to run and attempt to find anything that might be blocking your Windows 10 updates from being installed.
This can take a while so let the troubleshooter run and do its work.
If the troubleshooter finds something, you’ll see the message change from “Detecting problems” to “Resolving problems”, which still is no guarantee that your “we couldn’t complete the updates” message will soon be a thing of the past, but at least there’s hope at this point.
The Windows update troubleshooter may display additional information about the steps that are being taken to fix your problem. For example, one of the times I was able to solve the Windows update problem, I was informed by the troubleshooter that it was stopping the bits system, which was an indication that Windows was dealing with a corrupted update service.
It might take the troubleshooter quite some time to complete all its troubleshooting steps, but if it’s able to finish successfully you will get a screen similar to this:
You can close the troubleshooter and see if that helped fix the “we couldn’t complete the updates” problem. Or you can click the “View detailed information” link at the bottom of the screen.
That will open the troubleshooting report screen, where you can find more details about the issues that were detected (and fixed).
For instance, below is a more detailed screen of one of the issues I was able to fix with the troubleshooter.
There was a problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException
This just to illustrate that the Windows 10 troubleshooter can sometimes be your best friend when you get the “we couldn't complete the updates” message.
Anyways, at this point you can close the troubleshooter and restart your computer to see if it has solved the problem for you.
In case the Windows 10 troubleshooter wasn’t able to help you fix the problem, here’s something else you can try.
You can try to restart your computer in safe mode and delete the contents of your SoftwareDistribution folder. So let’s start by rebooting your computer in safe mode. To do so, click the Windows start button, then click power and then restart, but do this while holding down the shift key.
If you press and hold the shift key while you click on restart, you will get a screen like this.
Select the option to troubleshoot to continue.
Now you’ll get the next screen, where you select “advanced options”.
Next, select “startup settings”.
In the next screen Windows 10 will show you the several options you can select from when restarting your computer (including “Enable safe mode”, which is what we’re after).
Click the restart button to proceed.
In the next screen, select the number that corresponds to safe mode to restart Windows 10 in safe mode.
Once started in safe mode, open an elevated command prompt. (If you don’t know how to do that, check my article on opening an elevated command prompt window).
In the elevated command prompt window, type “net stop wuauserv” (without the quotes) to stop the Windows update services and press ENTER.
If Windows replies that the update service is not started (see image below) don’t worry - that’s because you started in safe mode so it’s part of the plan.
Now you are ready to go to the folder C:\Windows\SoftwareDistribution
In this folder, select all files and subfolders and delete everything.
Now you can restart your computer normally and see if the problem is now solved.
With this I hope that you were able to fix the "we couldn't complete the updates" message on your computer. For me, it always feels great to know that someone found help in one of my articles. Even though I won't actually know that it helped you.
Unless of course you would take the time to leave a short comment in the section below, which I would appreciate enormously :-)